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What is your return policy ?
Within 30 days from the day we ship your watches, you may contact us for a return merchandise
assignment number (RMA) for return or one time exchange. After the RMA
number has been issued, the item must be sent back to us within
the 10 days.
All returns are subject to a
5% restocking fee.
The 5% restocking fee
will be waived on watches returned for exchange for
an item of equal or greater value.
When we receive your items, we will refund your order amount
less
5% restocking fee.
Watches which have been sized (by anyone including Glooks) are
not returnable.
Freight charges (FedEx) for all
return and exchange will be
the responsibility of the customer.
We only offer you one time
exchange or return on your order. (If you exchange your
watch, you cannot return or exchange again - one time only.
Please be sure to select your watch before you exchange)
Do not size your watches. We cannot
accept watches that are sized.
Watches must be in their "original" condition without scratches or
damages, with protective plastics on items that had the protective
films on them when we shipped.
Please do not write anything on the manufacturer's box, instruction
manuals, warranty cards, or any other packaging an accessories that
came with the watch.
Otherwise, additional restocking fee may apply.
We do not accept return and exchange on special orders. We will
confirm with your on all special orders before processing your
order. Special orders are generally the items that are not on our
site but customers special request them.
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What are the procedures for a return ?
Within 30 days from the day we ship your watch, simply email us at sales@glooks.com to receive an
RMA number if you wish to exchange or return your item.
Please make sure that you have been assigned a RMA number before
sending any items back to us.
Include copy of the original invoice, and clearly write
the RMA number on the invoice.
For your protection, we recommend that all items be insured (FedEx
or UPS or USPS) for
the full value of the goods.
If you do send the watch back without the RMA number, we reserve the
right to refuse your package
Once we receive your package, we will inspect to make sure that
the watch is not damaged or altered in anyway. We simply need
the item back as they were when we sent them to you. Once the
inspection is passed, we will issue your credit in the same
manner of payment we received. We will refund the whole amount
you paid less shipping fee.
All return must sent to:
Glooks, Inc
2785 Pacific Coast Highway. Suite 308
Torrance, CA 90505
Note: Return Authorization is required. Contact us by e-mail,
prior to shipping your purchase back to us.
Shipping charges are not refundable.
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